T-Mobile

Quality

As Senior Designer and UX Lead, I helped transform the T-Mobile website into an intuitive shopping and customer experience across multiple devices and projects.  Initially, I worked on improving the flow for customers to sign up for T-Mobile’s website.  By simplifying the experience, robust design iterations, and user testing conversion was increased by 16%.

On my second year, I was assigned to work on simplifying the digital billing experience. After a complete redesign of the bill customers had a 65% confidence to pay their bill in full after looking just at the first page, up from 32% previously.  This aligned with one of the main business goals of the project. Customers calls to care about questions on their bill was reduced by 22% in the 1st quarter after release.

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